Students-thrive-Illustration@2x

Enjoy 24/7 Live Support Whenever You Need It

CourseLeaf is more than a software—it’s a full platform of support. From our 24/7 live support access to our weekly training sessions and managed software updates, we are here and ready to help you succeed. And the best part – all support is included as a CourseLeaf client.

Connect with CourseLeaf Support

Animated Leaf Illustration Top Left 2 Animated Leaf Illustration Top Left 1

Frequent Support Topics

Lilypad University Icon of a lilypad in ripple of water

Learn from our experts at Lilypad University.

LilyPad University is the ideal place to learn more about CourseLeaf features and functions. Join one of our live webinars or watch a pre-recorded session when it’s convenient for you.

Animated Leaf Illustration Bottom Left 2 Animated Leaf Illustration Bottom Left 1

Need some help?
We’ve got you covered.

CourseLeaf is more than a software—it’s a full platform of support. From our 24/7 live support access to our weekly training sessions and managed software updates, we are here and ready to help you succeed. And the best part – all support is included as a CourseLeaf client.

PHONE SUPPORT EMAIL SUPPORT SUPPORT CHAT

FAQ Line CIM

Frequently Asked Questions About CourseLeaf Support

What support is included?

Every CourseLeaf client has access to comprehensive support throughout their partnership. This includes technical support, software updates, an online help center, documentation, user resources, and access to knowledgeable support specialists who understand higher education. Our team works closely with clients to help them maximize the value of their CourseLeaf solutions.

Is support available 24/7?

Yes. CourseLeaf provides 24/7 support for critical issues to help ensure your institution can rely on its academic operations when it matters most. Our experienced support team is available to assist with urgent issues, while standard support requests are handled promptly during business hours.

Are software updates included?

Yes. Software updates are included as part of your CourseLeaf partnership. Clients receive regular enhancements, new features, security improvements, and performance updates designed to keep the platform current with evolving institutional needs, technology, and regulatory requirements.

Do clients receive training?

Yes. CourseLeaf provides training during implementation to help faculty, administrators, and staff successfully adopt the platform. Clients also have access to ongoing educational resources, documentation, webinars, user conferences, and learning opportunities to support continued success as their institution grows and evolves.

How can users learn new features?

CourseLeaf offers multiple ways for users to stay up to date with new features and best practices. Clients can access online documentation, release notes, webinars, user community resources, training sessions, and the annual Leepfrog User Conference (LUC), where they can learn directly from product experts and peer institutions.

How quickly are support requests answered?

Support requests are reviewed and prioritized based on their severity and impact. Critical issues receive immediate attention, while standard requests are addressed promptly by experienced support specialists. CourseLeaf is committed to providing responsive, knowledgeable support to help institutions keep their academic operations running smoothly.